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Privacy Policy

Last updated: 18 June 2026 This Privacy Policy explains how JR Removals collects, uses, stores and protects your personal data when you use our website, request a quote, book a move, or otherwise interact with our business. We are committed to protecting your privacy and handling your data openly and lawfully. If you have any questions about anything in this policy, please contact us using the details at the bottom of the page.

1. Who we are

JR Removals is a trading name of JRR Group Ltd, a company registered in England and Wales (company number 12672572). Our registered office is: Unit A2c Smallmead House Smallmead Horley RH6 9LW For the purposes of UK data protection law, JRR Group Ltd is the data controller of any personal data we collect about you. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB061989.

2. What information we collect

We only collect the personal data we need to run our business and serve you well. Depending on how you interact with us, we may collect:

Information you give us directly

  • Your name, address, email address and phone number
  • Details about your move – origin and destination addresses, dates, inventory, access information, and any special requirements (lifts, parking, fragile items)
  • Payment details if you pay us directly (we do not store full card numbers – these are handled by our payment processor)
  • Any other information you choose to share with us in emails, on the phone, on our self-survey form, or in a quote request

Information we collect automatically when you visit our website

  • IP address, browser type, device type, operating system
  • Pages you view, how you got to our site, and how you move through it
  • Date and time of your visit
See our Cookie Policy for full details of the cookies and similar technologies we use to collect this information.

Information we receive from third parties

  • Quote and survey data submitted through booking platforms we use (such as our self-survey form provider)
  • Reviews and ratings posted about us on platforms like Checkatrade, Trustpilot, Google and Facebook
  • Information from estate agents, conveyancers or removal brokers if they introduce a move to us

3. Why we use your data, and our lawful basis

UK GDPR requires us to have a lawful basis for every type of processing we do. Our bases are: Performance of a contract – to quote for your move, perform the move itself, provide storage, take payment, handle claims, and any related services you book with us. Without this, we cannot do the job. Legitimate interests – to run JR Removals as a business. Specifically:
  • responding to enquiries
  • improving our service and staff training
  • preventing fraud and protecting our property
  • analysing how our website is used (in aggregate)
  • pursuing unpaid invoices
  • protecting our legal rights
Legal obligation – to comply with UK tax, accounting, health and safety, customs (for international moves) and other regulatory requirements. Consent – where you have explicitly opted in. This applies to marketing emails, non-essential cookies, and any optional contact you’ve agreed to. You can withdraw consent at any time – see Section 7.

4. Who we share your data with

We do not sell your data. We do not share it with third parties for their own marketing. We do share it, where necessary, with:
  • Our staff and crew – so they can perform your move
  • Sub-contracted carriers and partner removal companies – where we use them to deliver part of a move (most commonly on long-distance, international, or capacity overflow jobs)
  • Storage partners – if your goods are placed in a third-party storage facility
  • Payment processors – to take card payments and bank transfers [TBC: name your card processor, e.g. Stripe, GoCardless]
  • Booking, CRM and quoting platforms – including [TBC: list real platforms, e.g. i-mve.com for self-surveys, GoHighLevel for CRM and email]
  • Website analytics and marketing platforms – including Google Analytics 4 – only where you have consented through our cookie banner
  • Professional advisers – our accountants, insurers, solicitors, and our trade bodies (Association of Independent Movers, Move Assured, Trading Standards) where required
  • HMRC, customs authorities and other government bodies – where the law requires us to disclose information, such as on international moves
  • Anyone we are legally required to share with – including courts, regulators and law enforcement
We require all our processors to handle your data securely and only use it for the purpose we engage them for.

5. International data transfers

JR Removals operates moves to and from countries outside the UK, including Ireland, mainland Europe and beyond. Where we transfer your personal data outside the UK to deliver your move, we do so under appropriate safeguards – either to a country recognised by the UK as providing adequate protection, or under the International Data Transfer Agreement (IDTA) or UK Addendum to the EU Standard Contractual Clauses. If you would like more information about how we protect your data on international moves, please contact us.

6. How long we keep your data

We do not keep your data longer than we need to. Our standard retention periods are:
Type of data How long we keep it
Quote requests where no move was booked 12 months from the quote date
Booking and move records (contracts, job sheets, inventories) 7 years from the end of the relevant tax year, to meet HMRC requirements
Storage records The duration of the storage contract plus 7 years
Payment and accounting records 7 years from the end of the relevant tax year
Claims and complaints 7 years from resolution
Marketing data Until you unsubscribe or 3 years of inactivity, whichever is sooner
Website analytics data [TBC: confirm GA4 retention setting – default is 14 months]
CCTV at our yard (if applicable) [TBC: confirm whether CCTV is in use and the retention period – typically 30 days]
After these periods we securely delete or anonymise the data.

7. Your rights

Under UK GDPR you have the following rights, free of charge:
  • Right of access – to be told what data we hold about you and to receive a copy of it
  • Right to rectification – to have inaccurate or incomplete data corrected
  • Right to erasure – to have your data deleted in certain circumstances (“the right to be forgotten”)
  • Right to restrict processing – to have us stop using your data while a query is resolved
  • Right to data portability – to receive your data in a portable format and reuse it elsewhere
  • Right to object – to processing based on legitimate interests, and to direct marketing at any time
  • Right to withdraw consent – where we rely on consent (such as marketing or non-essential cookies)
  • Rights relating to automated decision-making – we do not make automated decisions that significantly affect you
To exercise any of these rights, email us at office@jrremovals.co.uk or write to us at the address in Section 11. We will respond within one month. If you are not satisfied with how we have handled your data or a request, you have the right to complain to the Information Commissioner’s Office:
  • Online: ico.org.uk/concerns
  • Phone: 0303 123 1113
  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
We would appreciate the chance to address your concern first, so please contact us before going to the ICO if you can.

8. Marketing

We will only send you marketing emails or SMS messages if you have asked to receive them, or if you are an existing customer and we are telling you about similar services to those you have already used (the “soft opt-in” under PECR). Every marketing message we send will include an easy way to unsubscribe. You can also email us at office@jrremovals.co.uk to opt out at any time. We will not pass your details to third parties for their own marketing.

9. Keeping your data safe

We take the security of your data seriously. The steps we take include:
  • Limiting access to your data to staff who need it to do their jobs
  • Using reputable hosting, CRM and booking providers with strong security commitments
  • Encrypting data in transit (HTTPS) on our website
  • Securing our office, storage facility and vehicles with appropriate physical controls
  • Training our team on data protection and confidentiality
No system is ever completely secure. If we ever become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours and, where the risk is high, we will notify you directly without undue delay.

10. Children

Our services are not directed at children, and we do not knowingly collect data from anyone under 16. If you believe a child has provided us with their data, please contact us and we will delete it.

11. Changes to this policy

We may update this policy from time to time to reflect changes in our practices, technology, or the law. When we do, we will update the “Last updated” date at the top of this page. If the changes are significant, we will let you know more directly – by email if we have your address, or by a prominent notice on our website.

12. Contact us

For any questions about this policy, or to exercise any of your data rights, please contact: JR Removals (JRR Group Ltd) Unit A2c Smallmead House Smallmead Horley RH6 9LW Email: office@jrremovals.co.uk Phone: 01293 988007